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Our approach and progress

We believe that by doing things the right way, banks can be a powerful force for good in society. Our aim is to promote sustainable growth in the real economy, through our core business of banking.

Millions of people across our footprint are either unbanked or severely underserved by financial institutions, restricting their economic activity. Widening the access to finance – for individuals as well as key economic sectors such as small and medium-sized enterprises (SMEs) and agriculture – is a core part of our strategy to have a positive impact on communities and to promote financial inclusion. We focus on offering relevant products and services that we understand fully to clients and customers with whom we have deep relationships.

Financial crime can erode the positive contribution of banking to the real economy and affect our business performance. We have a long-standing commitment to preventing our products and services from being used for criminal financing activity.

Annual Report and Accounts 2010