Skip to main content

External engagement

We engage with a range of stakeholders, from customers and clients to investors and industry organisations. These interactions provide us with insights on external expectations and help us to increase our stakeholders’ understanding of Standard Chartered’s environmental agenda and performance.

Customers and clients:

Our Consumer Banking customers are involved in our efforts to reduce our environmental impact:

  • The ratio of e-statements increased by 12 per cent to reach 36 per cent of all Standard Chartered’s global statements in 2010. This reduces our costs by USD7.2 million per annum and helps to save 10,800 trees
  • Energy-efficient technologies have been installed or retrofitted in 73 new, 29 refurbished and 16 relocated branches
  • Green design features have been incorporated in 20 new, seven refurbished and three relocated branches. These include more open facades to improve natural light; LED lighting using 50 per cent less energy; digital merchandising minimising the use of printed materials; wireless technology reducing the use of cabling and copper; and new carpets using 52 per cent recycled material that can be recycled again at the end of their useful life

To support Wholesale Banking clients and understand their needs, we produced The Super-Cycle Report, which highlighted the environmental and economic consequences of increased demand for water, energy, food and other resources. The report suggested that environmental issues could act as a catalyst for technological innovation, through increased investment in the commodity producing regions of the world.

Through our research, we also follow trends in climate change policy, which is key to the environment-related investment landscape.

External stakeholders

International Sustainability Alliance (ISA)

Benchmarking the environmental efficiency of our buildings against the property portfolio of other organisations provides us with key performance indicators (KPIs) that help us to improve our offices and branches globally. In 2010, we became a founding member of the International Sustainability Alliance (ISA), an industrial grouping of over 30 multinational corporations that are either occupiers of or investors in large real estate portfolios. ISA will establish an international standard to assess both the absolute environmental impact at the individual building level and its relative impact to the whole property portfolio of its members. Standard Chartered leads ISA’s systems development committee and actively contributes to the benchmarking and KPI committees.

Clinton Global Initiative

As part of our commitment to the Clinton Global Initiative, we aim to mobilise USD8 billion to USD10 billion towards the financing of clean technology. Despite the impact of the financial crisis, by the end of 2010 we had reached half this target, or USD4.98 billion.

We are also included in a number of stock market indices (see below) and take part in global business environmental initiatives.


We are included in the FTSE4GOOD, the Socially Responsible Investment (SRI) Index, which has been designed to measure the performance of companies that meet globally recognised corporate responsibility standards and to facilitate investment in those companies.

Carbon Disclosure Index

Our success at managing our environmental impact has been recognised by external bodies including the Carbon Disclosure Project (CDP). The CDP promotes awareness of business implications of climate change by encouraging the world’s companies to disclose their environmental impacts. Our work in 2010 has placed us in the FTSE 350 CDP Leadership Index and FTSE 350 CDP Strategy Index.

Local engagement on climate change

The diversity of our markets is reflected in their different environmental concerns. As such, external engagement varies from country to country. Some examples of local engagement include:

  • The Nigerian Environment Champion team screened the documentary: ‘Global Warming: Nigeria’s Under Attack’ viewed by over 100 customers and 50 staff. The screening was publicised through SMS messages to customers in Lagos. The session ended with an interactive question and answer session, stimulating discussion on climate change in Nigeria
  • The Environment Council of Standard Chartered Singapore partnered with the Movement for the Intellectually Disabled (MIND) Thrift Shop to support recycling through their ‘Recycle with Care’ project. Staff donated three truck-loads of good quality clothes, toys, games, books, handbags and other items to be sold at the charity shop
  • In the UK, the Environment Champions team worked with environmental charity the Thames 21 Initiative to help clean a tributary of the Quaggy River near London. They removed a truck-load of waste from the river to be disposed of in a more responsible manner
  • The Zambian Environment Champion team partnered with local schools to start an essay competition on climate change. Pupils were encouraged to write an essay raising awareness of Standard Chartered’s brand and our environmental activities across Zambia
Annual Report and Accounts 2010