|Paper Consumption (kg/FTE)||47||34||30||25|
In 2010, we reduced paper use by 11 per cent per FTE through a dual approach that first targeted paper use in banking operations and then targeted our day-to-day office paper use. The emphasis was on removing paper from our processes. At the same time, we continued to influence employee behaviour to help remove paper from our day-to-day activities.
Throughout 2010, we continued to roll out technologies and initiatives to help remove paper from our processes and offices. Our content management system, FileNet, is now available in over 40 countries, replacing paper with scanned online documents. So far this has yielded annual savings of USD 1 million and eliminated the need for over 15 million sheets of paper. We have also introduced multi-functional devices that reduce the need for standalone printers, investing USD10 million across 20 countries. The devices allow double-sided printing to be set as default and for items to be scanned and faxed without additional paper use.
Our global archive management programme, Information Retention Management (IRM), continues to deliver benefits from streamlining our records management processes and encouraging the use of electronic archival where regulators allow. A total of 4,560 tonnes of paper records have been recycled and 212,000 square feet of real estate, previously used as storage, have been vacated or re-purposed as part of this rolling programme.
On World Environment Day we launched our global printing guidelines, Unnecessary Printing...Kick the Habit, to educate staff on how to print efficiently, potentially eliminating the wastage of millions of sheets of paper each year. We have also introduced a best practice guide for corporate offices on ‘Reducing and Eliminating Paper consumption’. Launched in China, this helps other companies and industry leaders to reduce their paper consumption.