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Targets and progress

Sustainability Key Performance Indicators 2010

Our approach

Overview

As an international financial institution, the greatest contribution we can make to the socities in which we operate is through our direct contribution to the real economy. We believe in promoting sustainable finance to contribute to the challenges and opportunities presented by social and environmental risk. We also empower our staff to help tackle the challenges we face in our markets, from environmental degradation to ill health.

Our sustainable finance business priorities

Sustainability diagram

Key commitments

The Equator Principles

A framework to help banks manage the impacts on society and the environment.

The Climate Principles

Actively managing climate change across a full range of financial products and services.

14 Position Statements

1. Climate change   8. Gaming and Gambling
2. Oil and gas   9. Transportation of hazardous materials
3. Ship breaking   10. Tobacco
4. Mining and metals   11. Fossil-fueled power generation
5. Forestry and palm oil   12. Child labour
6. Biofuels   13. Dams
7. Nuclear power generations   14. Water

Key indices

CDP Carbon Strategy Index Series
17/350 Leaders

Contributing to the real economy

Customer relationships

Responsible Selling and Marketing

Wholesale Banking clients

Wholesale banking

Aim: to grow the total number of relationships which deliver revenues in excess of USD1m, USD5m and USD10m

Consumer Banking Net Promoter Score (NPS)*

39.0

Consumer banking

Aim: to increase customer satisfaction with the products and services provided by Consumer Banking

*
Net Promoter Score and 'NPS' are trademarks of Satmetrix Systems Inc., Brain &Company, and Fred Reicheld

Tackling financial crime

New joiners trained on financial crime risk

70%

Number of countries using Norkom to monitor transactions for money laundering

19

Aim: represents the efforts being made to ensure our banking systems are not being used to facilitate money-laundering, terrorist financing, corruption and fraud

Access to financial services

Ethical Finance

Microfinance

(Value of Loans extended USDm)

(Value of Loans extended USDm)

Microfinance

(No. of Individuals Impacted)

(No. of Individuals Impacted)

Aim: represents the effort we are making to provide basic banking services to those who lack it; in effect allowing them to raise finance for themselves

Promoting sustainable finance

Low carbon economy

Products and services in the renewable energy and clean technologies sector

 200520062007200820092010
Investments in renewables (USDm) 300 800 1500 1856 358 126
No of renewable energy deals closed 4 8 8 2 5 2
Corporate level renewable energy & clean technology investments         556 685
USD3.7bn renewable energy and clean technology financed under 2007 Clinton Global Initiative pledge, plus USD0.5bn renewable energy and clean technology long-term corporate lending, totaling USD4.2bn

Aim: contribution to transitioning to a low-carbon economy

Leading the way

Great place to work

Diversity and inclusion

Female representation

45%

Number of nationalities in senior management

77

Female senior management (%)

39.0

Female representation

Aim: to fully represent the diversity in gender and nationalities across the bank; especially those in senior management. This adds value to the global image of the bank to potential investors and recruits

Training

% of employees receiving training

90%

Total investment in training (USD)

91.3m

Aim: to represent the variety of training solutions offered to new recruits and employees; to further personal and professional development

Employee engagement

Q12 staff engagement score 2010

4.21/5

Total number of EV days taken across the Bank

49,050

Aim: to foster a culture of high employee engagement as we continue to grow and change

Remuneration

Top Marginal deferral percentage under our bonus plan

65%*

Aim: demonstrates the bank’s position aligned with best practice against emerging regulations on remuneration

*
The net deferral rate will be capped at an aggregate deferral of 60% including an expected value of performance shares. Where additional local regulatory deferral requirements apply, the higher of these or the Group deferral framework will be applied.

Communities

Community investment

Total value of contributions (% of PYOP)
 FY 2008FY 2009FY 2010
Total (USD) 48,622 38,268 47,422
Per cent of PYOP 1.21% 0.84% 0.92%

Aim: represents our commitment to those markets in our geographic footprint by helping to reduce the operational impacts we have, along with empowering our employees by participating in community programmes

Protecting the environment

Operational impacts

 200820092010
Total energy consumption(kWh/m2/year) 337* 343 321
FTE air travel emissions(tonnes/CO2/FTE/year) 0.67 0.60 0.69
Total CO2 emissions**(tonnes/CO2/year) 320,163 308,961 315,343
FTE paper consumption*** 50 25 30

Aim: represents our commitment to the bank’s environmetal strategy to reduce our operational impact by institutional and individual cooperation

*
2008 figures restated due to extrapolation difference in that year.
**
This includes electricity generated on site, imported energy and air travel.
***
Due to sampling methodology, 2009 data is unreliable. In 2010, we have improved the quality of data collection and increased transparency in figures
Annual Report and Accounts 2010