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Responding to stakeholders

Stakeholder Feedback Our Response and Achievements in 2010
Provide key performance indicators (KPIs), beyond sustainability metrics, to assist stakeholders in understanding the leading indicators of performance Prepared KPIs for each of the seven pillars that form the basis of our sustainability strategy
Highlight sustainability issues within the context of our unique geographical footprint Commissioned two independent research studies to analyse the social and economic impact of our operations in Ghana and Indonesia

Collaborated with the Association for Sustainable and Responsible Investment in Asia (ASrIA) on sustainable investment roundtables in Thailand and Malaysia

Signed a founding partnership agreement to support The Working Group on Inclusive Finance in China at the 7th China International Finance Forum in Shanghai. The Working Group aims to promote supportive government policies and responsible investor behaviour in China
Further embed lending position statements The position statements are embedded in our policies. They form part of our credit, portfolio management and audit procedures and help to ensure efficacy, robustness and consistency in execution

Wholesale Banking CEO and Group Executive Director Mike Rees hosted a roundtable with sustainable investors in March 2010, outlining how sustainable finance is key to our business strategy of deepening client relationships
Support sectors that contribute to economic growth, including small and medium-sized enterprises (SMEs) Increased lending to SMEs by 32 per cent to nearly USD18 billion

Strengthened our SME Banking customer propositions

Expanded our financial management and business planning training programme to SMEs in Kenya. Launched in Pakistan in 2009, the programme is part of our commitment to the UN’s Business Call to Action

Supported government programmes and guarantee schemes across our markets in Asia to sustain lending to SMEs during the economic downturn
Promote governance and development of the microfinance industry Developed a Risk Management Toolkit for MFIs in partnership with Microsave, a microfinance consultant. The toolkit covers credit, operational, market and strategic risks. It was launched in Dhaka in December 2010

One of the first commercial banks to support the Transparent Pricing Initiative in India of the MicroFinance Transparency (MFT) Group

Hosted an East African Training Conference on Microfinance in Nairobi in partnership with the Grameen Foundation, a leading international non-profit organisation focused on advancing microfinance and technology services.
Annual Report and Accounts 2010